Refund Policy
Refund & Returns Policy
Last Updated: 9 October 2025
At Lusk Bar, customer satisfaction is important to us. Due to the nature of disposable vape products, returns and refunds are limited. Please review our policy below.
1. Returns
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Returns are only accepted if the product is unopened, unused, and in its original packaging.
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Return requests must be made within 7 days of receiving your order.
2. Refunds
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Refunds are only issued for defective or damaged products.
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If your vape does not function on arrival, please contact us within 48 hours of delivery with your order number and proof (photo or video).
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Once approved, you may choose between a replacement or a refund to your original payment method.
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3. Non-Refundable Items
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Opened or used disposable vapes cannot be returned or refunded.
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Sale and promotional items are not eligible for refunds unless defective.
4. Process
To request a refund or return, please email us at:
Include your order number and details of the issue. Our team will respond with instructions.
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5. Responsibility
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Refunds are subject to inspection and approval by Lusk Bar.
Disclaimer: All nicotine products should be handled responsibly. By purchasing from us, you confirm that you are over 18 and legally permitted to buy nicotine products in South Africa.